To begin the process of servicing or repairing your products, weâd ideally like to hear from you first. So pick up the phone and give us a call – weâll discuss what we can (and canât) do for you, given everything you tell us about the products you want looked at.
Alternatively pop us an email and request a âSailcare Packâ be sent â telling us what sails/covers/etc you have, so that we can prepare the correct labels. A quick way is to fill in the form on this page and submit it.
Either way, and if we donât already have it, weâll also need to take some contact details and an address so we can arrange transport to the loft (if required).
By all means send us your sails âblindâ, but be sure to include as many contact details and as much information on whatâs required as possible!
In your sail collection pack you should find the following:
- PVC Name tags with your name and customer ID number pre-written on â with specific labels for all your sails (if pre-arranged).
- Cable ties for attaching tags to sails and sail bags.
- Clear adhesive âDocuments enclosedâ envelope(s) with our address inside.
- âGuide to packaging sail for transitâ document.
- Sailcare instructions form (see below).
 The next steps would be as follows:
- Secure the relevant PVC tags to all sails and sail bags (where relevant).
- Print and fill in the PDF form below as comprehensively as possible, including any instructions e.g. âthere is a tear 1/3 of the way up the leech that needs repairingâ, âreplace UV protectionâ etc. The more accurate and specific you are at this stage, the faster we can complete your work and the cheaper it will be for you!
- Pack your sails/covers preferably into a cardboard box(es) or into strong bin liner(s) – see the enclosed document for more guidance.
- Finally, place the sailcare instructions form behind our address in the âdocuments enclosedâ envelope and stick this on the package.
Once your sails/covers are ready for our courier to collect, please phone our office on 01929 554308 â we will need at least 24 hours notice and a total number of packages (and weights if possible â use your bathroom scales).
Weâll look forward to hearing from you soon!
 Sail Care Collection Request Form
CLICK HERE for the full range of repairs, refurbishments and improvements we offer please CLICK HEREÂ